Key Responsibilities

1. Operational / Process Support

• Deliver work according to performance targets, procedures, and service level agreements.

• Maintain a neat, clean reception area compliant with OHS standards.

• Execute work in line with governance and compliance processes.

• Manage reception and/or switchboard activities effectively.

• Receive and distribute documents and goods.

• Record and report work activities accurately.

• Respond to calls professionally and provide excellent client service.

• Identify operational challenges and escalate unresolved issues.

2. Administrative Support

• Provide administrative support to management and staff.

• Coordinate office correspondence and documentation.

• Prepare business documents, reports, and meeting minutes.

• Manage appointments, schedules, and communication flow.

• Assist with office administration, stock control, and supply management.

• Maintain records and support reporting deadlines.

3. Client Service

• Assist customers with queries and direct them to relevant departments.

• Provide information to clients and internal stakeholders.

• Deliver services that meet or exceed customer expectations.

• Maintain professional client relationships and enhance company reputation.

4. Financial and Office Efficiency

• Execute work efficiently to maximise productivity and reduce delays.

• Assist with routine financial and administrative transactions where applicable.

5. Continuous Improvement

• Participate in training and development initiatives.

• Improve own skills and contribute to service improvement.

• Uphold company values and ethical standards.

Behavioural Competencies

• Client focus and service orientation.

• Strong interpersonal effectiveness.

• Planning and organising skills.

• Sound judgement and decision-making.

• Results orientation.

• Persistence and ability to handle setbacks.

• Improvement orientation and willingness to learn.

• Professional communication and confidence.

Technical Competencies

• Reception and office administration.

• Administrative support and reporting.

• Computer literacy (intermediate level).

• Understanding organisational processes and productivity.

• Ability to uphold ethics, confidentiality, and company values.

Minimum Requirements

Minimum Qualification

• Grade 12 / Matric (Administrative qualification advantageous).

Minimum Experience

• Previous experience in administrative, receptionist, or office support environment advantageous.

Minimum Skills

• Intermediate computer literacy (MS Office, internet, and email).

• Ability to operate telephone systems and office equipment.

• Good communication and interpersonal skills.

• Strong organisational and planning skills.

• Attention to detail and ability to work independently.